Shipping policy

  1. Is worldwide shipping available? Yes, we offer shipping to any location worldwide.

  2. What is the estimated delivery time for orders? Delivery times for orders within the United States typically range from 10 to 25 days after purchase. We have free shipping standards. For international orders, delivery times may be longer. However, expedited shipping options are available for an additional fee. We provide tracking on most orders.

  3. What should I do if my order has not arrived? If your order has not arrived within the estimated delivery timeframe, please contact us via email. support@therefinedliquid.com .  Typically, orders are shipped out within 1-2 days of receiving payment. If there is a delay or issue with your order, we will provide you with additional information.

  4. What should I do if my international order is delayed at customs? If your international order is delayed at customs, please contact us support@therefinedliquid.com so we can look into it. Customs delays are a common occurrence, but we will do our best to resolve the issue and get your order to you as soon as possible.

  5. How secure is my credit card information? We utilize the most secure global payment gateways to process all transactions. Your credit card information is fully secure and protected against fraud. We do not store any personal information on our systems.

  6. Why did I receive only part of my order? We have multiple warehouses located in different areas for logistical purposes. Depending on stock, your order may be shipped from multiple warehouses. If you receive only part of your order, please don't worry as your remaining item(s) will arrive soon. Please contact us support@therefinedliquid.com if you have any concerns.

  7. What should I do if I have an issue with my order? If you have an issue with your order, please accept our apologies for any inconvenience caused and contact us as soon as possible support@therefinedliquid.com. We will work to resolve the issue and may request photos of any damage for repair or replacement.

  8. Can I modify or cancel my order? Changes can only be made to your order within the first 24 hours of purchase. Please contact us as soon as possible if you need to make any modifications or cancel your order.

Thank you for shopping with The Refined Liquid, we appreciate your business!